FAQs



Frequently Asked Questions


If you don’t see your question answered here, please don’t hesitate to contact us.






Your order with G2A PAY has been rejected. You will receive an email from G2A PAY with further instructions. Please make sure that you did enter all fields correctly, and that you did leave your correct phone number. G2A PAY will verify all orders via SMS or Recorded Call, so make sure the number is correct and you have your mobile ready.

Our payment providor G2A are well known for their payment services and security procedures to prevent unauthorised/fraudulent transactions and provide everyone with a safe and secure payment environment.
If you have any questions about your payment or your order, please contact the G2A helpdesk via the LiveChat 24/7 or send an email to support@g2a.com.

If your account has been blocked or “banned” your should send an email to rejected@g2a.com.

Your order with G2A PAY has been rejected. You will receive an email from G2A PAY with further instructions. Please make sure that you did enter all fields correctly, and that you did leave your correct phone number. G2A PAY will verify all orders via SMS or Recorded Call, so make sure the number is correct and you have your mobile ready.

Our payment providor G2A are well known for their payment services and security procedures to prevent unauthorised/fraudulent transactions and provide everyone with a safe and secure payment environment.
If you have any questions about your payment or your order, please contact the G2A helpdesk via the LiveChat 24/7 or send an email to support@g2a.com.

If your account has been “banned” you can also send an email to rejected@g2a.com.

You are responsible for paying all taxes on your income, according to the laws of your country. Profit made in your managed Forex account is income in every classification of which we are aware, upon which taxes would be due.

The monthly profit share, or incentive fee, is usually deducted by the broker on or near the first of each calendar month. Only the broker can say exactly what date they use, however, though generally you can expect it will be about the same time every month.

At the end of the first month after your account begins trading, if there is a profit, the broker will deduct the performance fee/profit share, technically called the “incentive fee”, that has been authorized on the Power of Attorney you signed when you opened your account. The incentive fee is a percentage of the net profits per month from the “watermark” of previous highs. If there are no profits in a given month, no incentive fees will be deducted from your profits. The high equity point established after incentive fees are calculated creates the “watermark” which must be surpassed before any future profits may again be calculated.
Example: you start with $10,000 in an account with an performance fee of 20%, and during the month there is $4000 in gross profit. The incentive fee deducted would be 20% of $4000, which is $800, so your net profit would be $3200, and your account would now have a “watermark” new balance of $13,200. If in the next month there was a loss of $1000, there would be no incentive fee deducted, since there is no profit, and your new balance would be $12,200 but your “watermark” is still $13,200. In the third month, if there was $3000 in gross profit, then the incentive fee would be calculated on only $2000 of that, since the first $1000 in profit gets your account back up to its “watermark” of $13,200. So the incentive fee would be 20% of $2000, or $400, and your net profit for that month would be $2600 and your new account balance would be the new “watermark” of $15,800.





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